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Sales / Marketing Associate

Please send resume to sales@emax-usa.com

 

Job brief

We are looking for a result-driven retail Sales/Marketing Associate to be responsible for all sales job duties, from generating leads to closing sales. In addition they will assist in any Marketing campaigns that is needed. As well as monitor customer satisfaction from end user service to technical information that is ask from end user, and dealers.

What does a Sales/Marketing Associate do?

The Sales/ Marketing Associate job duties include working closely with customers to determine their needs, answer their questions about our products and recommend the right solutions. You should also be able to promptly resolve customer complaints and ensure maximum client satisfaction. To be successful as a Sales associate, you should stay up-to-date with product features and maintain our ecommerce store’s visual appearance in high standards.

Ultimately, the duties of a sales/marketing associate are to achieve excellent customer service, while consistently meeting the store’s sales goals.

Responsibilities

  • Ensure high levels of customer satisfaction through excellent sales service

  • Assess customers needs and provide assistance and information on product features

  • Encourage customers to our online store for the best services

  • Follow and achieve department’s sales goals on a monthly, quarterly and yearly basis

  • “Go the extra mile” to drive sales

  • Actively seek out new customers and dealers.

  • Remain knowledgeable on products offered and discuss available options

  • Process invoices for customers and dealers

  • Cross sell products / upsell

  • Handle returns of merchandise through our RMA ticketing systems.

  • Response to customers questions and help diagnose potential issues related to their purchase.

  • Resolve technical issues that arise with customer in a professional manner.

  • Team up with co-workers to ensure proper customer service

  • Build productive trust relationships with customers

  • Comply with inventory control procedures

  • Suggest ways to improve sales (e.g. planning marketing activities, changing the store’s design, and implementing annual and individual sales tactics like clearance sales, and coupon codes)

Requirements

  • Proven work experience as a Retail Sales associate, Sales representative or similar role

  • Basic understanding of sales principles and customer service practices

  • Proficiency in English

  • Basic Math skills

  • Working knowledge of customer and market dynamics and requirements

  • Track record of over-achieving sales quota

  • Hands-on experience with POS transactions invoicing for dealer orders

  • Familiarity with inventory procedures

  • Solid communication and interpersonal skills

  • A friendly and energetic personality with customer service focus

  • Ability to perform under pressure and address complaints in a timely manner

  • Availability to work flexible shifts with opportunities for travel on weekends and holidays.

  • Proficient in Microsoft related programs: Office, Excel, Word

  • High school degree; BS degree in Marketing or related field would be a plus

Additional Requirements

  • Proficient in Social Media outlets similar to Facebook, Instagram, Youtube.

  • Knowledge of Ecommerce platforms similar to Shopify, Bigcommerce, Magento.

  • Is comfortable in front of a camera for marketing to showcase products and interests in the company's product lines.

  • Is willing to travel to events and socialize with potential customers and dealers at expo and racing events.

  • Has a passion for all things RC (Radio Control) vehicles, mainly FPV drones.

  • Team Manager: Communicate with the racing team, manage roster to add or remove pilots. Track their progress throughout their career

  • Manage shipments and relations with reviewers in the industry to promote current and future products.

  • Knowledge of Amazon Prime related services and FBA.



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